Last Updated: October 21, 2026
At Bantiq Wear, customer satisfaction is our top priority. We want you to love your purchase; however, if an item doesn’t work out, we are here to help. Please review our complete Return & Refund Policy below.
Return Window
We accept returns within 30 days from the date of delivery or local store purchase. To be eligible for a return, the request or shipment must be initiated within this 30-day window.
Eligibility & Item Condition
To qualify for a full refund, all returned items must satisfy the following conditions:
- Items must be unworn, unwashed, unaltered, and unused.
- Items must have all original tags attached and be in their original packaging.
- Items must be free of stains, makeup, perfume, deodorant, animal hair, or any other signs of damage.
How to Request a Return
To request a return, contact:
Please provide:
- Order number
- Customer name
- Email address used for the order
- Item(s) you wish to return
- Reason for the return
- Relevant photographs, if requested
We will provide return instructions after reviewing the request.
Please do not send merchandise to the business address without receiving return instructions, as the correct return destination may depend on the order.
Return Shipping Cost
Return shipping fee: Customer responsibility
Unless otherwise agreed or required by applicable law, customers are responsible for the cost of shipping an eligible return back to us.
The original standard shipping charge is not applicable to our current standard shipping offer because standard shipping is free.
Returns for Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, contact us as soon as possible.
Please provide your order number and photographs or other relevant information when requested so that we can review the issue.
If the issue is confirmed to be attributable to an error on our part, we will determine an appropriate resolution, which may include a replacement, refund, or other available solution.
Return Inspection
Returned merchandise may be inspected after it is received.
A refund may be delayed or denied if the returned item does not satisfy the applicable return conditions.
Refund Processing
After an eligible return has been received and approved, the applicable refund will be processed to the original payment method.
Refund processing time: Up to 10 days after the return is approved.
The time required for the refund to appear in the customer's account may also depend on the customer's bank or payment provider.
Restocking Fee
Restocking fee: Free / No restocking fee
Star Fashions does not charge a standard restocking fee for eligible returns.
Return Deadline
Returns must be requested within 30 calendar days after delivery.
Items returned after the applicable return period may not be accepted unless otherwise required by applicable law or approved by Star Fashions.
Refund Method
Approved refunds are generally issued to the original payment method used to place the order.
We do not intentionally change the refund method without customer authorization or a legitimate payment-processing requirement.
Return Policy Changes
Any changes to this Return and Refund Policy will be posted on this page with an updated effective date.
Customers should review the policy before making a purchase.
Exchanges
The fastest way to exchange an item is to return the original purchase following the steps above and place a new order online or visit us in-store for the replacement size or color.
Contact Information
If you have any questions regarding our return process or need support with a return, please reach out to us directly:
Store Name: Bantiq Wear
Address: 417 N Fresno St, Fresno, CA 93701, United StatesPhone: +15592852933Email: info@bantiqwear.comOpening Hours:Monday to Saturday: 9:00 AM - 6:00 PMSunday: ClosedTime Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within 24 hours
