Refund policy

Last Updated: October 21, 2026

At Bantiq Wear, customer satisfaction is our top priority. We want you to love your purchase; however, if an item doesn’t work out, we are here to help. Please review our complete Return & Refund Policy below.

Return Window

We accept returns within 30 days from the date of delivery or local store purchase. To be eligible for a return, the request or shipment must be initiated within this 30-day window.

Eligibility & Item Condition

To qualify for a full refund, all returned items must satisfy the following conditions:

• Items must be unworn, unwashed, unaltered, and unused.
• Items must have all original tags attached and be in their original packaging.
• Items must be free of stains, makeup, perfume, deodorant, animal hair, or any other signs of damage.

How to Request a Return

To request a return, contact:

• Phone: +15592852933
  Email: info@bantiqwear.com

Please provide:

• Order number
• Customer name
• Email address used for the order
• Item(s) you wish to return
• Reason for the return
• Relevant photographs, if requested

We will provide return instructions after reviewing the request.

Please do not send merchandise to the business address without receiving return instructions, as the correct return destination may depend on the order.

Return Shipping Cost

Return shipping fee: Customer responsibility

Unless otherwise agreed or required by applicable law, customers are responsible for the cost of shipping an eligible return back to us.

The original standard shipping charge is not applicable to our current standard shipping offer because standard shipping is free.

Returns for Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, contact us as soon as possible.

Please provide your order number and photographs or other relevant information when requested so that we can review the issue.

If the issue is confirmed to be attributable to an error on our part, we will determine an appropriate resolution, which may include a replacement, refund, or other available solution.

Return Inspection

Returned merchandise may be inspected after it is received.

A refund may be delayed or denied if the returned item does not satisfy the applicable return conditions.

Refund Processing

After an eligible return has been received and approved, the applicable refund will be processed to the original payment method.

Refund processing time: Up to 10 days after the return is approved.

The time required for the refund to appear in the customer's account may also depend on the customer's bank or payment provider.

Restocking Fee

Restocking fee: Free / No restocking fee

Star Fashions does not charge a standard restocking fee for eligible returns.

Return Deadline

Returns must be requested within 30 calendar days after delivery.

Items returned after the applicable return period may not be accepted unless otherwise required by applicable law or approved by Star Fashions.

Refund Method

Approved refunds are generally issued to the original payment method used to place the order.

We do not intentionally change the refund method without customer authorization or a legitimate payment-processing requirement.

Return Policy Changes

Any changes to this Return and Refund Policy will be posted on this page with an updated effective date.

Customers should review the policy before making a purchase.

Exchanges

The fastest way to exchange an item is to return the original purchase following the steps above and place a new order online or visit us in-store for the replacement size or color.

Contact Information

If you have any questions regarding our return process or need support with a return, please reach out to us directly: