FAQ
Where do you ship?
We ship to the United States.
When will my order be processed?
Orders are usually processed within 1–2 days (Monday to Saturday).
How long does delivery take?
Delivery time is typically 3–7 business days (Monday to Saturday) after dispatch
Delivery times may vary during busy periods or due to courier delays.
What is the order cut-off time?
Our daily order cut-off time is:
🕒 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Orders placed after this time may be processed the next business day.
Do you offer free shipping?
Yes. We currently offer free shipping on all orders within our shipping area.
Can I track my order?
Yes. You will receive a shipping confirmation email with your carrier and tracking number once your order is dispatched. Please allow a little time for tracking to become active after the parcel is handed to the carrier.
What payment methods do you accept?
We accept the following secure payment methods:
- American Express
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
Are taxes included in the price?
Yes. Prices shown on our website include VAT or tax where applicable, and nothing further is charged beyond the price you see at checkout.
Can I return an item?
Yes. Eligible items can be returned within 30 days of delivery. Items need to be unused, unworn, and in original condition with packaging and tags where applicable. Contact us with your order details to start a return and we will send you instructions.
Who pays for return postage?
The customer is responsible for the return shipping fee.
How long do refunds take?
Refunds are processed within 10 business days of us receiving and accepting your return, back to your original payment method. Your bank or card provider may take additional time to show the funds.
Do you offer exchanges?
We do not process direct exchanges. Return the original item and place a new order for the size, color, or style you would prefer.
Can I change or cancel my order?
You can cancel your order within 1 day of purchase, provided the order has not yet been processed or shipped.
My address is wrong. What do I do?
Contact us immediately. We can usually correct an address before dispatch, but not after the parcel has left us.
What sizes do you stock?
Sizes vary by product. The available sizes are listed on each product page, along with fabric, fit, and care details.
How do I contact you?
Store Name: Bantiq Wear
Address: 417 N Fresno St, Fresno, CA 93701, United States
Phone: +15592852933
Email: info@bantiqwear.com
Opening Hours:
Monday to Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within 24 hours